Anonymous
map-marker Wandsworth, Wandsworth

Hmcconnell715@***.com

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There has been a problrm with my order I'm more than annoyed as my daughter's card hasn't arrived yet can't seem get reply of any of yous
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User's recommendation: Stay away

Perry C Fpb

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Verified Reviewer

No support. Does not honor coupon codes.

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Moonpig - No support. Does not honor coupon codes.
Moonpig - No support. Does not honor coupon codes. - Image 2
Moonpig - No support. Does not honor coupon codes. - Image 3
Moonpig - No support. Does not honor coupon codes. - Image 4
Moonpig - No support. Does not honor coupon codes. - Image 5

First-time user not given first-time customer discount of 50% as advertised on their website. Also offered free rush shipping, which didn't apply to large cards.

Used chat support option to resolve these minor issues. No resolution given. The agent offered to cancel my orders and refund the money to my Moonpig account. Time-sensitive cards that I want delivered to the recipients.

Too bad there's no option to leave reviews for this scam on more popular platforms. Guess I'm not the only sucker who thought about giving this service a try.

Moonpig isn't worth the convenience. I have serious doubts they'll deliver my orders on time.

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Pros:
  • Seems convenient custom cards
Cons:
  • No support coupon codes are invalid

Preferred solution: Price reduction

User's recommendation: Find another option.

2 comments
Guest

I am a first time customer I was trying to get customer service because my products are too little and they want me to pay to get customer service was really going on

Guest
reply icon Replying to comment of Guest-2544379

I’m complaining on SHEIN

View more comments (1)
Morag R Arn

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Verified Buyer

Balloon with card deflated

Moonpig - Balloon with card deflated
Moonpig - Balloon with card deflated - Image 2
Moonpig - Balloon with card deflated - Image 3
I have called Loren, Harvey Nikita & been cut off. This is not acceptable refund person who bought it as my birthday is today. Disappointed being cut off all the time
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Cons:
  • Require more professional attention when sending out baloon

Preferred solution: Full refund

User's recommendation: Don’t use this company they cut you off when complaining

Lily W Ntb

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Verified Reviewer

Late delivery - urgent

Moonpig - Late delivery - urgent
Lily Wilson Lily1503@***.com 241172KQTHE Order number above said delivery yesterday. I need it tomorrow please.
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Preferred solution: Deliver product or service ordered

Susan S Nza
map-marker Witham, Essex

Just had a plant delivered smashed

Moonpig - Just had a plant delivered smashed
Just had a delivery from you the item is smashed. The plant is broken and I'm not happy as my daughter has just left the country to say goodbye. Thank you for everything you've done and it opened it with not in good order.
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Earnesteen Tjv

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Verified Buyer
|

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Verified Reviewer
| map-marker Newham, Northumberland

Wrong card been sent

Moonpig - Wrong card been sent
Moonpig - Wrong card been sent - Image 2
Wrong information on the front on the card . The information I but on is not the same as I asked for . I am not happy
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User's recommendation: Do the card right has the information is wrong on the front on the card

Rolfe Vov

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Verified Buyer
| map-marker Leeds, England

A misplaced delivery

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Moonpig - A misplaced delivery
Moonpig - A misplaced delivery - Image 2
I ordered a valentines card to get delivered on valentines day, the courier said he put the card in a postbox that was hard to identify what number it was, & I asked all residents & no one has seen/received it!
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Sharon S Wiv

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Verified Reviewer

Overcharged £30

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Moonpig - Overcharged £30
Ive been charged 4 times £9.99 please see photo of bank statement I dont mind paying it once but not prepared to pay it 4 times
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Loss:
$30
Pros:
  • Ordering online
Cons:
  • Dont listen to the customer

Preferred solution: Full refund

User's recommendation: Beware even when cancelling charge it still charges you

Jane H Pqn
map-marker Cranmore, England

Flowers dead

Moonpig - Flowers dead
Totally dead on arrival for a birthday to me and Im not happy bout this they come on the 2nd /05/2024
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User's recommendation: Don’t buy

Victoria T Xfr

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Verified Buyer
|

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Verified Reviewer
| map-marker Hemel Hempstead, Hertfordshire

Poor quality

Moonpig - Poor quality
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Moonpig - Poor quality - Image 3
Moonpig - Poor quality - Image 4
The flowers were a gift for my 71st birthday. I followed all instructions as I have had sleeping flowers before. I had to throw so much away. Brocken and squashed stems and foliage. Also in the end had to cut them to quite short as stems continued to determinate so flipped over the vase. I am more disappointed for my family who sent them but will not tell them about this.
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User's recommendation: Give feedback

Ingtid H

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Verified Buyer
| map-marker Epsom, Surrey

Need an envelope for a large card

Moonpig - Need an envelope for a large card
Moonpig - Need an envelope for a large card - Image 2
I received my order today but it came without an envelope. The card was for daughter-in-law. I should also mention that the to right hand corner was slightly creased too. Order no: 24061FTQEHZ.
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User's recommendation: Send direct to the recipient

1 comment
Guest

there should have been an option for a delivery directly to the person u are giving it to, sealed already or an option to deliver it to you with the envelope.

Victoria T Xfr

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Verified Buyer
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Verified Reviewer
| map-marker Hemel Hempstead, Hertfordshire

My flowers were sent to me as a 71st birthday gift but they were not goid

Moonpig - My flowers were sent to me as a 71st birthday gift but they were not goid
Moonpig - My flowers were sent to me as a 71st birthday gift but they were not... - Image 2
Moonpig - My flowers were sent to me as a 71st birthday gift but they were not... - Image 3
Moonpig - My flowers were sent to me as a 71st birthday gift but they were not... - Image 4
I followed all instructions and have had sleeping flowers before. But I had to dispose of lots of flowers and greenery because they were so Brocken. Also had to cut them down in the end quite short as so many stems were damaged. It was disappointing but Im more disappointed for my daughter in law who Sent them but I have not told them obviously
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User's recommendation: Give feedback

Lorraine M Aih

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Verified Reviewer

Received order broken

Moonpig - Received order broken
Moonpig - Received order broken - Image 2
Mug I received with photo and message on it broken when I opened the box need this cup for 5th April for birthday present happy to send a picture not sure what to do want to order another mug but not be charged again I havent got a receipt be on my account ordered large moon pig card and mug was ten pound mug came today heard a rattle when postman handed me the box with mug in it but wasent sure if broken until I opened box was broken
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Loss:
$10
Pros:
  • No idea
Cons:
  • No idea

Preferred solution: Another mug the same with photo and message on as for my daughters 40th birthday but upset when saw cup broken as photo on cup is my mum who passed away in November and thought this be nice to put my mum on cup as it’s my daughters gran

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Patricia H Eoo

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Verified Reviewer

Flowers arrived damaged

Moonpig - Flowers arrived damaged
Moonpig - Flowers arrived damaged - Image 2
Moonpig - Flowers arrived damaged - Image 3
Flowers arrived damaged. Flower heads broken off. Fifty per cent of the flowers are broken. Disappointed very much so. Present for my seventh birthday
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Preferred solution: Replacement

User's recommendation: Change the way they are packed.

Lorraine M Aih

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Verified Reviewer

My mug I ordered came broken

Moonpig - My mug I ordered came broken
I ordered a personalised mug for my dad gutters 40th birthday when opened box mug is broken and I paid 10 pound for mug I need a replacement mug please asap as need this mug g for 5th April my phone number is 0776486**** my email is lorrainematthew1965@***.com
View full review
Loss:
$10
Pros:
  • No idea
Cons:
  • O idea

Preferred solution: Full refund

Leah H Pfb

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Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Cancel an order

Moonpig - Cancel an order
I would like to cancel my order I have made a mistake and placed an order which I didnt want to place and have paid for it but I dont want the order so I want to cancel it
View full review
Loss:
$5

Preferred solution: Full refund

User's recommendation: Check before you purchase

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