Most helpful review

Card was wrong

3.8
Moonpig - Card was wrong
Moonpig - Card was wrong
Moonpig - Card was wrong
Hi if you have a look at the front of the card it says derek. On the card on the inside it says STEPHEN DO YOU THINK SOMEONE WOULD HAVE LOOKED AND GAVE ME A EMAIL TO SAY THAT AFTER PAYING £13 pounds for it to find out if a problem
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#4447599 Review #4447599 is a subjective opinion of poster.
Location
Liverpool, Liverpool

Order hasnt arrived

I made a order last week for my sister's 50th Anniversary and it didn't arrive On checking my order I noticed the B for Bristol had become a k so I assume this may have caused it to fine astray I have there for now reorder and have corrected the address hopefully this will arrive. Rosemary Damsell..
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#4462837 Review #4462837 is a subjective opinion of poster.
Location
Sheffield, England
New Reviewer

Appalling service, didn’t deliver mum’s birthday card, impossible to contact

1.0
Avoid them, they are terrible. They didnt delivery my mums birthday card, the flowers they did deliver were dead and they cannot be contacted, they have no customer service. They are a scam and should be avoided at all costs.

User's recommendation: Avoid.

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#4461206 Review #4461206 is a subjective opinion of poster.
Cons
  • Do not deliver
  • Have no customer service
Loss
$10
Preferred solution
Deliver product or service ordered
New Reviewer

Wrong card delivrred

My daughter who has a birthday on Sunnday received a card from you today addressed to Lara from dad and Charlotte. Her name is Anna Hinde, 11 Twentywell Road, Sheffield S174PU.
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#4460629 Review #4460629 is a subjective opinion of poster.
Preferred solution
The card intended for daughter. Otherwise she cannot thank the sender.
New Reviewer

Dead mothers day flowers

Moonpig - Dead mothers day flowers
Moonpig - Dead mothers day flowers
Moonpig - Dead mothers day flowers
My Mothers Day flowers arrived mouldy and have died in less than 5 days cost my daughter over £50 .00
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#4460448 Review #4460448 is a subjective opinion of poster.
Loss
$50
Preferred solution
Full refund

Amendment

Have been trying yo amend delivery address since yesterday Cant speak to anyone about it This service is rubbish I will never use moon pig again

User's recommendation: Avoid at all cost.

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#4460376 Review #4460376 is a subjective opinion of poster.
Location
Camberwell, England

Flowers

Charged £50.00 for small bouquet of flowers. Flowers already wilting, 2 out of only 3 roses have not bloomed . Waste of money.

User's recommendation: DO NOT BUY.

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#4460290 Review #4460290 is a subjective opinion of poster.
Location
Chislehurst, Bromley

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer New Reviewer

Resolved: Non delivery

Update by user Mar 25, 2023

Company fixed the issue and I have been provided with full refund.

Original review posted by user Mar 24, 2023
Delivery scheduled for 18th March, still not processed a week later. Order was for champagne and card, not cheap at £46 Despite many emails and messages via social media there has been no response from Moonpig The autochat has a wait of 40 mins, each time I've tried this I have been cut off after holding for 20 mins. NO phone number contact.

User's recommendation: Avoid at all costs. Use ANYBODY else.

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#4460275 Review #4460275 is a subjective opinion of poster.
Location
Sheffield, England
New Reviewer

Not contactable by phone

1.0
Moonpig - Not contactable by phone
Poor service Cry for £57 not value for money Please note this is a default image. To view your personalised creation, head to the the My Orders section of your account. Summary Order Number 23081ZC6QNS Order Date 22 Mar, 2023 Recipient Mrs M Ferris Delivery Method: Standard Courier Estimated Delivery: Mar 23, 2023
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#4460258 Review #4460258 is a subjective opinion of poster.
Location
Margate, Kent

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Card not arrived