Moonpig
A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.
Moonpig Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Moonpig has 2.0 star rating based on 726 customer reviews. Consumers are mostly dissatisfied.
9% of users would likely recommend Moonpig to a friend or colleague.
- Rating Distribution
Pros: All been good until now, Nice cards, Rubbish rubbish rubbish.
Cons: Non delivery of product, No contact number, Phone call number not available.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Moonpig has 2.0 star rating based on 726 customer reviews. Consumers are mostly dissatisfied.
9% of users would likely recommend Moonpig to a friend or colleague.
- Rating Distribution
Pros: All been good until now, Nice cards, Rubbish rubbish rubbish.
Cons: Non delivery of product, No contact number, Phone call number not available.36% of users think that Moonpig should improve its Delivery Process.
47% of users say that they might use Moonpig in the future for similar services or products if the company resolves their current issue.Recent recommendations regarding this business are as follows: "Don't trust them.", "Be very careful with moonpig they add onto your bill without your permission", "Don't buy", "Beware even when cancelling charge it still charges you", "AVOID".
Most users ask Moonpig for the refund as a solution to their issues.
Consumers are not pleased with Customer service and Privacy and Data Security. The price level of this organization is high according to consumer reviews.
Media from reviews
Top Moonpig Reviews
"I am trying to find out who sent me the beautiful flowers"
I was trying to find out who sent me the flowers as there was no indication as to where they came from or who sent them
"Voucher issue"
Was going to purchase tickets for London zoo for 2 adults and 2 children using my voucher but it actually turns out cheaper to buy tickets directly on London...
My mug I ordered came broken
- No idea
- O idea
Preferred solution: Full refund
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Newham, Northumberland
Wrong card been sent
User's recommendation: Do the card right has the information is wrong on the front on the card
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Leeds, England
A misplaced delivery
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Overcharged £30
- Ordering online
- Dont listen to the customer
Preferred solution: Full refund
User's recommendation: Beware even when cancelling charge it still charges you
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Hemel Hempstead, Hertfordshire
Poor quality
User's recommendation: Give feedback
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Hemel Hempstead, Hertfordshire
My flowers were sent to me as a 71st birthday gift but they were not goid
User's recommendation: Give feedback
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Epsom, Surrey
Need an envelope for a large card
User's recommendation: Send direct to the recipient
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Leeds, England
Not delivered item,
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Flowers sent for mothers day
Preferred solution: A new delivery of flowers that are not dead
User's recommendation: Not to send flowers that are dead
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Item not received
- It is a good service
- Cannot guarantee it will show up
Preferred solution: Full refund
User's recommendation: I like this company and I know lots of people that use it but I am disappointed with this one thing, but depending the outcome I will see if I will use it again
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Terrible customer service
I've been using moonpig for years. Every year I send my fiance gifts straight to her place of work.
These gifts will usually contain multiple items, for example a hamper, with a card and flowers or flowers, with a bottle of prosecco and a card etc. Yesterday I placed an order for a bottle of Prosseco and a giant card which has been personalised detailing a surprise trip to Rome. Moonpig have now decided to change the way they do business. Instead of sending everything out together so that the recipient receives the entire order as one, they send items out separately.
Meaning they charge delivery charges for EACH item and they also arrive SEPARATELY.
My fiance has already received the bottle but not the card so the surprise of receiving both together has been ruined. After a lengthy live chat convo with moonpig, all I received was the usual robotic answers to my complaint. No apology, no understanding of the situation and no responsibility for their actions. I am truly gutted they have changed how they do business.
Now I will have to find an alternative option to surprise my fiance in the future. Congratulations moonpig...
you've joined the ever growing list of companies with *** customer service that do not care about their customers. You've just lost a loyal customer and I'm sure many more will follow once they realise what you have started doing!!!
- Convenient
- Items arrive separately
- Multiple delivery charges
- Items arrive late
Preferred solution: Full refund
User's recommendation: AVOID
Reading, Reading
Flowers delivered in poor condition with broken stems
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Dallas, Texas
Resolved: Missing items
Company fixed the issue and I have been provided with apology. Phone I phoned customer service they did not want to know unless I had a photo of balloon .My daughter emaild them and thay replaced both balloons next day
User's recommendation: Don't go to Moon Pig
E-commerce Talks
Art for Your Home Not Museums
Art at home can add a special touch to interior design. In this video interview with Leonid Afremov Studio, we talk about art and the world-known artist, Leonid Afremov. Learn more about the unique technique that makes his paintings so special and how the studio is still in business.
David Afremov is a co-founder of Leonid Afremov Studio, where you can order original oil paintings, canvas, and giclee from the world-renowned artist Leonid Afremov.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Rather not say
Preferred solution: Deliver product or service ordered
User's recommendation: Don’t bother!! Take your money and don’t resolve problems
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer
Envelope not sent with card
- Cards
Preferred solution: I would like an envelope to fit a large card
User's recommendation: Send direct to recipient
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Complaint so
Preferred solution: My 100 dollars credit in my Moonpig account back in my bank
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