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Moonpig

Moonpig

www.moonpig.com
What is your customer experience with Moonpig?

Moonpig Overview

The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.

  • Moonpig has 2.0 star rating based on 824 customer reviews. Consumers are mostly dissatisfied.

  • 10% of users would likely recommend Moonpig to a friend or colleague.

  • Rating Distribution
  • Pros: All been good until now, Nice cards, Rubbish rubbish rubbish.
    Cons: Non delivery of product, No contact number, Phone call number not available.

View full overview ›

Media from reviews

Moonpig - Taken my money out of my account with no notice or permission
Moonpig - Because of my sister birthday cardMoonpig - Received faulty itemNon delivery of flowers and card on time, do response from moonpigMoonpig - UndeliveredMoonpig - Undelivered - Image 2Moonpig - Complaint about flowers
View all media ›

Top Moonpig Reviews

Positive Review

"Very efficient and sorted my problem"

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An item in my order was a balloon had deflated they offered a replacement or a credit to my account the problem was solved immediately

Critical Review

"Flowers have not been delivered"

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I order them to be delivered on the 13th of may for our anniversary and they still have not arrived Im a bit pissed off and angry, and I wont be mine from...

Show reviews that mention
card order delivery service number birthday flowers birthday card customer phone
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Enya Nho
map-marker Leeds, Leeds

Missing word

I missed out a word

Me before the word laugh but cannot find a number to call I hope you can sort this before printing process.

Kind regards

Kelly

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Jayne M Dgr

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Non delivery of flowers and card on time, do response from moonpig

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Non delivery of flowers and card on time, do response from moonpig

I ordered flowers and a card for my daughter as a surprise to be delivered on Saturday 29th March 2025, I received a confirmation that the packages would be delivered between 5.15pm and 6.15pm. At 6.07 I received an update that my package was five items away and should take about half an hour.

No package was delivered that night and when I went onto DPD site was advised it was sitting at their depot, can only assume the DPD driver

took the package back to the depot, as the map had previously had his van driving in Moodiesburn.

I contacted your online team via chat on the Sunday 30.03.25who advised the package should be delivered on that day, I asked them to contact DPD direct as this package should have been delivered the day before, was advised there is a one-to-two-day delivery time.

Completely ignored the fact that I had told them my package had been in the van but sent back to the depot. The package eventually was delivered at 3.30pm on the Sunday and had to be left with a neighbour, as it was mother's day and my daughter was at my home that day, the driver Craig was on time and very polite to my daughter's neighbour. This fiasco completely wasted the surprise for my daughter on the Saturday as I had to tell her about the flowers and card and my grandson couldn't give her the gift.

The flowers were delivered flat packed, which was not mentioned in the order, and due to the flowers being in transit since Friday there were some which were dead and the quality of the bouquet was not worth the £42, it was mostly foliage nothing like the advertised picture.

The card was lovely but would never order flowers from moon pig again, please advise as the flowers were not as advertised and as you can see by the picture of poor quality. They looked like supermarket flowers which is very upsetting, and they will not last the week.

View full review
Loss:
$15
Pros:
  • Cards are good and personalised
Cons:
  • Delivery is not guaranteed

Preferred solution: Price reduction

Jayne M Dgr

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Torquay, Torbay

Special day for daughter ruined by delayed delivery and flat packed

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Moonpig - Special day for daughter ruined by delayed delivery and flat packed

I ordered flowers and a special card for my daughter to be delivered on Saturday 29th March. I received an alert my items would be delivered between 5.15pm and 6.15pm by DPD At 6.10pm I was advised I was five deliveries away but the items weren't delivered but sent back to depot.

I wasted four hours on Sunday, which was my mother's day to eventually contact someone at moonpig. They could only tell me the items ordered should be delivered on the Sunday or i could get a refund, they were eventually delivered 24 hrs late.

I am really angry as the flowers were flat packed and not worth the £42, a meagre amount and nothing like the spring collection I picked. Never again

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User's recommendation: Order cards at least seven days before, stay clear of the flowers

Wetzel Gzl

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Bangor, Ards And North Down

Because of my sister birthday card

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Moonpig - Because of my sister birthday card

My sisters birthday card hasnt turned up yet and it says I need to pay a credit card and I dont have a credit card because my parents say its to dangerous

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Marian A Ovq

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Undelivered

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Moonpig - Undelivered
Moonpig - Undelivered - Image 2
Updated by user Apr 09, 2025

Did not deliver to the right personSo now stolen

Original review Apr 02, 2025

Sent to wrong house

Person living at the address stole it

They should of sent it back to moon pig and they should of checked the address

The person living at the address knows that person on the parcel does not live there so classed has stolen item

Want my money back

View full review
Loss:
$29
Cons:
  • Does not follow your inquiry

Preferred solution: Full refund

Loralie Jpy

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Folkestone, England

Taken my money out of my account with no notice or permission

Moonpig - Taken my money out of my account with no notice or permission

Hi there I have had an occasion where moonlight plus has been taken out of my account and I physically cant remember if wanting to do that the last time I used this was probably February or late last year and today Ive purchased moonpig plus without any notice or permission

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Kathryn W Rcw

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Complaint about flowers

Moonpig - Complaint about flowers
Moonpig - Complaint about flowers - Image 2

The flowers arrived on Saturday for my mum. When I saw them on Sunday, they didn't look very good and a couple of them were dead. I have taken photos.

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Pros:
  • Convenient
Cons:
  • Quality

Preferred solution: Full refund

Isaiha Oog

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Bullingham, England

I ordered a cup they got name wrong I didn't ask them put a name on there

Moonpig - I ordered a cup they got name wrong I didn't ask them put a name on there
Moonpig - I ordered a cup they got name wrong I didn't ask them put a name on... - Image 2

I asked for a full refund and she refused I can get a payment on a next but I won't be getting a new one

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User's recommendation: Sorry like I said I didn't ask for a name on cup

Isaiha Oog

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Bullingham, England

I ordered a cup they got name wrong I didn't ask them put a name on there

Moonpig - I ordered a cup they got name wrong I didn't ask them put a name on there

Hi recently hade a cup from you they put the name Sam on the cup I never asked for any name go on there

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User's recommendation: Make sure they get it right

Symone Dlq
map-marker Bolton, Bolton

Received faulty item

Moonpig - Received faulty item

Received chipped mug . I ordered this for my husband not am not happy at all so I need my money back please

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Deshae Mfq
map-marker Blackwood, Caerphilly County Borough

Problem with delivery

Moonpig - Problem with delivery

Parcel left at correct address but outside front door. Make sure you are inUnfortunately the house was empty as the people had moved without letting me know.

So they tried to find it to no avail. So they did not receive the gift and card.

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User's recommendation: Make sure you are in to receive

Caison Kqn

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Manchester, England

Need help with my order

Moonpig - Need help with my order

Need help with my order please ordered flowers wanted chocolates as well and the Mothers Day card too please can help me please Harry lindley

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User's recommendation: Great start

Rosalind Dax
map-marker Leigh, Wigan

Wrong item sent out

Moonpig - Wrong item sent out
Moonpig - Wrong item sent out - Image 2

i ordered a mothers day card and a mug with pictures on and the wrong mug has been sent out with pictures of people on that i dont know

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Sandra D Cki

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Why did my order get sent in 2 different deliveries spoilt the surprise fr my sister

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For her birthday, she phoned me and asked why I sent her chocolate through the post. She never got the flowers and card until hours later; it totally spoiled it for her, and I am not happy at all.

I send most of my cards and gifts through Moonpig. It's made me hesitant about sending any more through Moonpig.

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Preferred solution: Apology

Jon M Hml

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Complaint

Moonpig - Complaint
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Moonpig - Complaint - Image 5

The flowers arrived in damaged packaging and the flowers were crushed. I wasn't happy with the look on my wife's face.

Very disappointed.

Can you please refund? It's not up to standard.

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Pros:
  • Great service
Cons:
  • Unsatisfactory delivery

Preferred solution: Full refund

User's recommendation: More robust packaging

Mary F Khw

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Portsmouth, Portsmouth

Sent a birthday card to my sister est delivery on Tuesday 22/4/25 for her birthday on the 24 /4/25 still hasn’t arrived absolutely furious… cost me almost 7pound I’d like a refund ..

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As above absolutely rubbish spent good money for nothing wont use you again you spoilt someone s birthday

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