Moonpig

The flowers didn't look that good when delivered. After a day they were wilting. So what was supposed to be a special addition was a flop.

Customer Ref 26070ZGA76G I would like to tell the person who sent the package that the person who it was sent to has not lived here for 2 years, it was a mother day present, I know you will not tell me who sent it but you can pass my email address to them and I will explain direct

Robin Pivett

£9.99 has been taken out of my account for a subscription that I do not recall agreeing to. I am unable to talk to anyone to ask for a refund and stop future collections. Dreadful.

We had a classic driving experience voucher to use, and when we go on the link sent and pick a venue, we cannot book. It does not give dates or availability in any shape or form or who to contact.

We have tried so many times in different ways, both through Moonpig, who say it's not them, and Buyagift, who you cannot contact, just speak to a screen. We are disappointed as this voucher is totally worthless.

Card was to be receved between 4/15 and 4/19.Still no card.I had to go out of town yesterday. I have a service that allows me see delivered mail.Still nothing.I will be home in 10 days.I need a phone number to contact you guys.I will call you in 10 days.My wife's birthday is today.I still want the card

My son had a card and Hotel Chocolat chocs delivered for my birthday on 9 April. They arrived, and it says sell by end of April.

In the shops, the sell-by date is approximately 5 months down the line.

I had the same with my Mother's Day chocs—sell by end of March. This is not good enough, and I will advise my son not to use Moonpig again.

2 orders done on 22nd April 2026 for 2 birthday cards and 2 teddy bears twice. I paid ref 04596**** £33.96 and ref 1698**** £34.97.

I ordered a birthday card for Leah Archard on 27th March - Ref: 26085NEWYV2. Unfortunately, she has not received the card.

you took money from my account and I didn't buy anything.

It was impossible to get to someone to speak to. I tried for 45 minutes.

It started with an issue of a refund because of a gift card, ending with me never wanting to use Moonpig again, as their customer service department and AI are the worst I have had the experience of dealing with. I have been a customer for many years and feel so undervalued by them that I'm quite upset.

I received flowers with no card to tell me who sent them. Account no 114783. Flowers delivered yesterday Monday 13/4/2026

Please inform me where my order of a flower card is. All my aunties' care home has received is a birthday card, and I'm informed a small box of strawberry Lindor chocolates.

For the price I paid, I'm furious and want clarification as to where the flower card is. Order number 26092L9UT74, costing £46.55.

Not happy with Moonpig, subsidiary Red Letter Days. The website is an awful, long, complicated way of booking somewhere, and they don't provide a phone number to call. If this break hadn't been bought for me, I wouldn't use these again.

They posted 4 SMALL items into separate boxes, somehow making it easier for the postal server to decide to only deliver half the items and God only knows where the other half have gone to.. they may throw excuses or blame elsewhere..

but common sense would argue that placing all the items into ONE, just ONE efficient box would make much more logical sense for delivery and location should something go amiss...

pffft, the company is a total utter joke, wish I had gone elsewhere or better yet, just do it yourself. Won't make the same mistake twice I tell ya!