Contact Moonpig Customer Service
Moonpig Phone Numbers and Emails
Customer Service:
-
+44 207 803 0390
Legal:
-
+44 345 450 0100
Moonpig Emails:
How to Contact Moonpig Customer Service?
Moonpig Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Moonpig Customer Service is rated at 1.6 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Moonpig is 442078030390. 93% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 31% of customers reported contacting a real person successfully.
The average hold time is up to 3 minutes. The longest wait times are on Wednesday, while the shortest are on Sunday.
Be prepared for the call as Moonpig may ask you for the following information to identify you as a customer: order id or tracking no, first and last name or email.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Moonpig Customer Service is rated at 1.6 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Moonpig is 442078030390. 93% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 31% of customers reported contacting a real person successfully.
The average hold time is up to 3 minutes. The longest wait times are on Wednesday, while the shortest are on Sunday.
Be prepared for the call as Moonpig may ask you for the following information to identify you as a customer: order id or tracking no, first and last name or email.
People call Moonpig mainly because of cards, product/ service, shipping and delivery.
3% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very unsatisfied after talking to customer service representatives.
The best email to contact Moonpig is help@moonpig.com. 42% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as neither easy nor difficult.
Contact Information
Moonpig Website:
Moonpig Help Center:
Corporate Office Address:
Other Info (opening hours):
Hours:
Monday - Sunday (Except Bank Holidays): 9:30am - 5:30pm
Mailing Address:
Digital Lizard
Attn: Customer Service
Corporate Drive
Mahwah, NJ 07430
United States
Moonpig Customer Service Reviews
As above absolutely rubbish spent good money for nothing wont use you again you spoilt someone s birthday
An item in my order was a balloon had deflated they offered a replacement or a credit to my account the problem was solved immediately
Ordered 4 days previously for mums 83rd birthday. I was told to wait until 19.30 on the day...she's 83...who wants to open a birthday card at 19.30 at night!!!.
Moonpig have failed to deliver before...silly me gave them another chance...I paid £9.98 for appalling service...stay away from this horrendous company. No morals and no level of customer service
Total lack of customer service. Cannot communicate with a human being.
The online chat is useless. I object talking or communicating with a machine
How Good is Moonpig's Customer Service?
Summary of Moonpig Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Moonpig?
Shipping and Delivery Question:
- “Order not received”
- “Delayed delivery”
- “My gifts have not bn delivered”
Cards Question:
- “I want a free card”
- “Received flowers no card”
- “Do you do money gift cards to send with birthday card”
Product/ Service Question:
- “Failed to confirm & pay for quickest delivery!!!”
- “Complaint”
- “Error on n my birthday card that I want to rectify”
Request for Information Question:
- “Enquiry into my order”
- “Discussing post card”
- “Request for refund not credit”
Return/ Replace Question:
- “Incorrect order”
- “Item returned to sender”
- “Change delivery date”
Payments and Charges Question:
- “Can't make payment”
- “Discount missing”
- “Payment took without confirmation”
Activation/ Cancellation Question:
- “To cancel somthing in my order”
- “I want to cancel moonpig plus subscription”
- “Cancel subscription”
Account Question:
- “Subscription query”
- “Taken money from my account without authorisation”
- “Taken my money out of my account with no notice or permission”
Refund Question:
- “No order for a birthday i want refund”
- “Refund for a card l did not order as £9.99 is pending on my account could you please sort this for me”
- “Refund”
Staff Question:
- “To speak yo customer service”
- “They make it as difficult as possible to contact customer services”
- “Customer service”
Website/ Application Question:
- “Unable to pay on website”
- “First time on site”
- “I need to contact your Tamworth site”
Employment Question:
- “Jobs”
Other Question:
- “Don't know if I done my order right!”
- “Stalking post”
- “Moonpig plus”
Compare Moonpig Customer Service To
Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.
