Moonpig Phone Numbers and Emails

Customer Service:

  • +44 207 803 0390

Legal:

  • +44 345 450 0100
Send Message

Moonpig Emails:

Customer Service
Report Security Vulnerability
General Info
Company Secretary
Investors/ Franchising
Legal
Privacy Inquiries
Media
Press Inquiries
care@moonpig.com
help@moonpig.com
Is this your business?
More phone numbers and emails Less phone numbers and emails

Moonpig Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • Moonpig Customer Service is rated at 1.6 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.

    Source Distribution
    84% phone 16% email
  • The best phone number to call Moonpig is 442078030390. 93% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 30% of customers reported contacting a real person successfully.

  • The average hold time is more than 30 min. The longest wait times are on Wednesday, while the shortest are on Sunday.

  • Be prepared for the call as Moonpig may ask you for the following information to identify you as a customer: order id, first and last name or email.

View full overview ›

How to Contact Moonpig Customer Service?

How to Contact Moonpig Customer Service?

Click on the "Account" option on the official website. You can either sign in as an existing user or create a new account. By signing in to MoonPig online, you unlock a range of beneficial features, including convenient reminders for important occasions, access to curated gifts with exclusive discounts, and the ability to track your orders, providing visibility into the delivery status. This user-friendly process ensures that your experience with Moonpig customer service is personalized and enhanced with practical features to make your interactions smooth.

To address your inquiries or seek assistance from the Moonpig customer service team, dial +44-207-803-0390. Similarly, for issues concerning legal matters, you can reach out at +44-345-450-0100. The Moonpig customer service team is available Monday to Sunday (excluding bank holidays) from 9:30 AM to 5:30 PM GMT. Alternatively, if you prefer email communication, use the email form on their website or contact them at help@moonpig.com.

The Moonpig app, available on both the Google Play Store and the Apple App Store, offers a convenient and user-friendly platform for online interactions with the customer service team. By downloading and installing the app, you gain quick access to a seamless experience of creating personalized cards, exploring a variety of gifts, and sending flowers and plants by post. This user-centric application ensures that expressing your sentiments and sharing love becomes effortless and enjoyable.

PissedConsumer Club

Contact Information

Moonpig Website:

Moonpig Help Center:

Corporate Office Address:

Moonpig.com Limited
10 Back Hill, Herbal House
London, London EC1R 5EN
United Kingdom

Other Info (opening hours):

Hours:

Monday - Sunday (Except Bank Holidays): 9:30am - 5:30pm


Mailing Address:

Digital Lizard

Attn: Customer Service

Corporate Drive

Mahwah, NJ 07430

United States

More contact details

Moonpig Customer Service Reviews

1.6 / 5
Poor
Jean F Sxq
Quick response and fixed the problem immediately

Excellent and an unexpected quick response. Quite frankly I thought I would be lost in the system. It was difficult to find somewhere to send my problem to; until I came across your, inappropriately named, website.

Read full review
Guest-5881092
Does not deserve a star

Shocking level of service no attempt to reply to my negative comments do not deserve people's business.

Read full review
Guest-5808252
Engagement present had not arrived.

The customer service I got was very good.The Gentleman was extremely helpful and sympathetic to my problem and got it sorted very quickly.I have never had problems before.

Read full review
Kirstie H Kqb
50th card..... No envelope
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

Placed order for a card for my sister's 50th birthday. It arrived promptly but no envelope.

What use if that if you are intending to post. Unhelpful customer service advised you need to tick for envelope. Really!!!

I have never bought a card and didn't get an envelope. Won't be using again and will stick to funky pigeon who know who to operate.

Read full review

How Good is Moonpig's Customer Service?

Noeli Yha
Noeli Yha
Feels Disappointed | May 12, 2024

I’ve not had contact yet.

Read full quote
Wonda Ykv
Wonda Ykv
Feels Disappointed | Apr 16, 2024

No communication at all. Would have been better to speak to someone as my query was not on the FAQ page.

Read full quote
Lawanda Btn
Lawanda Btn
Feels Disappointed | Apr 07, 2024

Very disappointed

Read full quote
Tyreka Phh
Tyreka Phh
Feels Disappointed | Apr 06, 2024

Utter garbage.

Read full quote
Paul K Grt
Paul K Grt
Feels Disappointed | Apr 05, 2024

Absolute disgrace its the 1st time and last time il be dealing with ye! Its not the 1st time ye let people down

Read full quote
Etienne Ogj
Etienne Ogj
Feels Disappointed | Apr 03, 2024

Bad !!!!!!

Read full quote

Summary of Moonpig Customer Service Calls

11.3K TOTAL
CALLS
00:00 AVG CALL
DURATION
0% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Moonpig?

Shipping and Delivery Question:

  • “Haven't received my card”
  • “Non delivery of card”
  • “Item not delivered”

Cards Question:

  • “Received a card with no name from”
  • “Adding audio message to card already ordered”
  • “No envelope with card”

Request for Information Question:

  • “Complaint about order”
  • “To get a verification email for my items brought”
  • “I'm a bit confused about my order”

Product/ Service Question:

  • “Damaged parcel”
  • “Order amendment”
  • “Damaged flowers”

Activation/ Cancellation Question:

  • “Order is wrong it's got a second bunch of flowers which I cancelled but when I finished and paid I thought it was expensive and check then realised it was too late to change it again”
  • “Cancel Card”
  • “Because I want to cancel moonpig plus”

Payments and Charges Question:

  • “Payment took without confirmation”
  • “Charge postage when it states free postage”
  • “Discount code not working”

Return/ Replace Question:

  • “Change address”
  • “Change a delivery daye”
  • “Change date of delivery”

Refund Question:

  • “Refund”
  • “Refund money”
  • “I want A refund”

Account Question:

  • “I have a problem with my password”
  • “Money taken out of bank account”
  • “You have made a mistake on my account”

Staff Question:

  • “Customer service”
  • “Urgent help needed and automated service isn't working”
  • “It wasn't a call as they don't have phone lines! It was via their inefficient chat service”

Website/ Application Question:

  • “First time on site”
  • “I need to contact your Tamworth site”
  • “Website issue”

Other Question:

  • “Order query”
  • “Unhappy customer”
  • “Order difficulties and chat”

Compare Moonpig To

Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

Funky Pigeon
22 reviews
1.8
Jacquie Lawson
952 reviews
2.8
Boomf
3 reviews
1.4
Write a review
Do you have something to say about Moonpig? What happened? What can we help you with?
Submit review Don't show this popup