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Contact Moonpig Customer Service

Moonpig Phone Numbers and Emails

Customer Service:

  • +44 207 803 0390

Legal:

  • +44 345 450 0100
Send Message

Moonpig Emails:

Customer Service
Report Security Vulnerability
General Info
Company Secretary
Investors/ Franchising
Legal
Privacy Inquiries
Media
Press Inquiries
care@moonpig.com
help@moonpig.com
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How to Contact Moonpig Customer Service?

author avatar
PissedConsumer Reporter
How to Contact Moonpig Customer Service?

Click on the "Account" option on the official website. You can either sign in as an existing user or create a new account. By signing in to MoonPig online, you unlock a range of beneficial features, including convenient reminders for important occasions, access to curated gifts with exclusive discounts, and the ability to track your orders, providing visibility into the delivery status. This user-friendly process ensures that your experience with Moonpig customer service is personalized and enhanced with practical features to make your interactions smooth.

To address your inquiries or seek assistance from the Moonpig customer service team, dial +44-207-803-0390. Similarly, for issues concerning legal matters, you can reach out at +44-345-450-0100. The Moonpig customer service team is available Monday to Sunday (excluding bank holidays) from 9:30 AM to 5:30 PM GMT. Alternatively, if you prefer email communication, use the email form on their website or contact them at help@moonpig.com.

The Moonpig app, available on both the Google Play Store and the Apple App Store, offers a convenient and user-friendly platform for online interactions with the customer service team. By downloading and installing the app, you gain quick access to a seamless experience of creating personalized cards, exploring a variety of gifts, and sending flowers and plants by post. This user-centric application ensures that expressing your sentiments and sharing love becomes effortless and enjoyable.

Moonpig Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • Moonpig Customer Service is rated at 1.6 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.

    Source Distribution
    85% phone 15% email
  • The best phone number to call Moonpig is 442078030390. 93% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 31% of customers reported contacting a real person successfully.

  • The average hold time is up to 3 minutes. The longest wait times are on Wednesday, while the shortest are on Sunday.

  • Be prepared for the call as Moonpig may ask you for the following information to identify you as a customer: order id or tracking no, first and last name or email.

View full overview ›
PissedConsumer Club

Contact Information

Moonpig Website:

Moonpig Help Center:

Corporate Office Address:

Moonpig.com Limited
10 Back Hill, Herbal House
London, London EC1R 5EN
United Kingdom

Other Info (opening hours):

Hours:

Monday - Sunday (Except Bank Holidays): 9:30am - 5:30pm


Mailing Address:

Digital Lizard

Attn: Customer Service

Corporate Drive

Mahwah, NJ 07430

United States

More contact details

Moonpig Customer Service Reviews

1.6 / 5
Poor
Mary F Khw
Sent a birthday card to my sister est delivery on Tuesday 22/4/25 for her birthday on the 24 /4/25 still hasn’t arrived absolutely furious… cost me almost 7pound I’d like a refund ..
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1.0

As above absolutely rubbish spent good money for nothing wont use you again you spoilt someone s birthday

Jhoselyn Mtd
Very efficient and sorted my problem
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5.0

An item in my order was a balloon had deflated they offered a replacement or a credit to my account the problem was solved immediately

Guest-6565779
Yet another missed delivery from moonpig
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1.0

Ordered 4 days previously for mums 83rd birthday. I was told to wait until 19.30 on the day...she's 83...who wants to open a birthday card at 19.30 at night!!!.

Moonpig have failed to deliver before...silly me gave them another chance...I paid £9.98 for appalling service...stay away from this horrendous company. No morals and no level of customer service

Siarra Oaw
Disgraceful customer service
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1.0

Total lack of customer service. Cannot communicate with a human being.

The online chat is useless. I object talking or communicating with a machine

How Good is Moonpig's Customer Service?

Quinten Zvy
Quinten Zvy
Feels Disappointed | Apr 14, 2025

Really unhelpful,I like to speak to a person not a robot

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Marian A Ovq
Marian A Ovq
Feels Disappointed | Apr 09, 2025

Did not deliver to the right person
So now stolen

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Elgin Sgf
Elgin Sgf
Feels Neutral | Apr 05, 2025

nothing to comment yet

Read full quote
Feliciano Xyv
Feliciano Xyv
Feels Disappointed | Feb 26, 2025

Very disappointed I am still waiting for a refund it's a shame that you can't talk to anybody in person only on a chat line once again very disappointed

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Rolin Itj
Rolin Itj
Feels Disappointed | Dec 07, 2024

Could not get in contact with a live person.
Could not fill in a complaint because I was not the purchaser, the item was a gift from a friend, posted direct from the Moonpig company to me. s
So I did not have order numbers, etc, which we're asked for online. I gave up.

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Nethaniel Dri
Nethaniel Dri
Feels Disappointed | Nov 03, 2024

Total frustration at trying to communicate with a bot.
Changed to email, where I encountered resistance to my refund request.
My follow up email resulted in acquiescence on the part of the CSA.

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Summary of Moonpig Customer Service Calls

12.4K TOTAL
CALLS
00:00 AVG CALL
DURATION
3% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Moonpig?

Shipping and Delivery Question:

  • “Order not received”
  • “Delayed delivery”
  • “My gifts have not bn delivered”

Cards Question:

  • “I want a free card”
  • “Received flowers no card”
  • “Do you do money gift cards to send with birthday card”

Product/ Service Question:

  • “Failed to confirm & pay for quickest delivery!!!”
  • “Complaint”
  • “Error on n my birthday card that I want to rectify”

Request for Information Question:

  • “Enquiry into my order”
  • “Discussing post card”
  • “Request for refund not credit”

Return/ Replace Question:

  • “Incorrect order”
  • “Item returned to sender”
  • “Change delivery date”

Payments and Charges Question:

  • “Can't make payment”
  • “Discount missing”
  • “Payment took without confirmation”

Activation/ Cancellation Question:

  • “To cancel somthing in my order”
  • “I want to cancel moonpig plus subscription”
  • “Cancel subscription”

Account Question:

  • “Subscription query”
  • “Taken money from my account without authorisation”
  • “Taken my money out of my account with no notice or permission”

Refund Question:

  • “No order for a birthday i want refund”
  • “Refund for a card l did not order as £9.99 is pending on my account could you please sort this for me”
  • “Refund”

Staff Question:

  • “To speak yo customer service”
  • “They make it as difficult as possible to contact customer services”
  • “Customer service”

Website/ Application Question:

  • “Unable to pay on website”
  • “First time on site”
  • “I need to contact your Tamworth site”

Employment Question:

  • “Jobs”

Other Question:

  • “Don't know if I done my order right!”
  • “Stalking post”
  • “Moonpig plus”

Compare Moonpig Customer Service To

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