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Contact Moonpig Customer Service

How to Reach a Person at Moonpig

Verified Contact Information

Customer Service:

  • +44 207 803 0390

Legal:

  • +44 345 450 0100
Send Message

Moonpig Emails:

Customer Service
Report Security Vulnerability
General Info
Company Secretary
Investors/ Franchising
Legal
Privacy Inquiries
Media
Press Inquiries
care@moonpig.com
help@moonpig.com

Moonpig Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Most Popular Moonpig Phone Number
+44 207 803 0390
Average Hold Time
More than 30 min
Most Popular Moonpig Email Address
help@moonpig.com
Moonpig Live Agent Availability
32% of callers successfully reach a real person
Issue Resolution Rate
Low (3% reported full resolution)
Moonpig Customer Service Rating
3.7 out of 5
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
View full overview ›

How to Contact Moonpig Customer Service?

How to Contact Moonpig Customer Service?

Click on the "Account" option on the official website. You can either sign in as an existing user or create a new account. By signing in to MoonPig online, you unlock a range of beneficial features, including convenient reminders for important occasions, access to curated gifts with exclusive discounts, and the ability to track your orders, providing visibility into the delivery status. This user-friendly process ensures that your experience with Moonpig customer service is personalized and enhanced with practical features to make your interactions smooth.

To address your inquiries or seek assistance from the Moonpig customer service team, dial +44-207-803-0390. Similarly, for issues concerning legal matters, you can reach out at +44-345-450-0100. The Moonpig customer service team is available Monday to Sunday (excluding bank holidays) from 9:30 AM to 5:30 PM GMT. Alternatively, if you prefer email communication, use the email form on their website or contact them at help@moonpig.com.

The Moonpig app, available on both the Google Play Store and the Apple App Store, offers a convenient and user-friendly platform for online interactions with the customer service team. By downloading and installing the app, you gain quick access to a seamless experience of creating personalized cards, exploring a variety of gifts, and sending flowers and plants by post. This user-centric application ensures that expressing your sentiments and sharing love becomes effortless and enjoyable.

PissedConsumer Club

Contact Information

Moonpig Website:

Moonpig Help Center:

Corporate Office Address:

Moonpig.com Limited
10 Back Hill, Herbal House
London, London EC1R 5EN
United Kingdom

Other Info (opening hours):

Hours:

Monday - Sunday (Except Bank Holidays): 9:30am - 5:30pm


Mailing Address:

Digital Lizard

Attn: Customer Service

Corporate Drive

Mahwah, NJ 07430

United States

More contact details

Summary of Moonpig Customer Service Calls

13.3K TOTAL
CALLS
00:00 AVG CALL
DURATION
3% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Moonpig?

Shipping and Delivery Question:

  • “Something delivered to the correct address but not the person inteded”
  • “Wrong address”
  • “Delivery”

Cards Question:

  • “Did not accept / Applied 50% & 20% on my ordered Birthday 2 separate cards on 22nd April 2026. I paid in full already emailed you too no response.Usha Chopra”
  • “Please destroy card and do not sell by email”
  • “Lost card”

Product/ Service Question:

  • “Flower quality”
  • “Complaints”
  • “Complaint re Mother's Day bouquet”

Request for Information Question:

  • “Need to find out who sent my box of flowers asap”
  • “Want to check order delivery”
  • “Contact Tamworth team my brother works there and we need him to come home as we may all go hospital to take a family member off life support”

Return/ Replace Question:

  • “Need to change delivery date”
  • “Change the address”
  • “Incorrect address for order, now being returned to moonpig”

Payments and Charges Question:

  • “Disputing a payment on my credit card made 6.5.26”
  • “I don’t recognise a transaction”
  • “No one accepted my 50% & 20% discount codes”

Activation/ Cancellation Question:

  • “Moonpig plus cancellation”
  • “Cancel my subscription I did not select to renew my subscription”
  • “To cancel”

Account Question:

  • “Subscription”
  • “Moonlight taken money from my account”
  • “Code not working”

Refund Question:

  • “Refund”
  • “Require refund”
  • “Refund my money”

Staff Question:

  • “Customer service”
  • “Poor service”
  • “Disgusting service”

Website/ Application Question:

  • “Redirect”
  • “I have just created the Moonpig app to send a card to the states and it’s not straightforward”
  • “Unable to pay on website”

Employment Question:

  • “Jobs”

Other Question:

  • “Order quire”
  • “Need to amend date”
  • “To redeem a voucher”

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Frequently Asked Questions

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Phone numbers published on the official company website or its verified social media pages are considered authoritative at the time of the information collection. For contacts obtained from secondary sources, the PissedConsumer team conducts risk screening and additional validation before publication. We also promptly verify any phone numbers reported by the community and remove records that fail to pass verification or update their status.
Contact information posted by users in comments and reviews is not verified by PissedConsumer and may be unreliable. We suggest relying primarily on the official contact details in the company profile and reporting any suspicious content through the reporting form for your safety. Also, note that the phone numbers shown in the ads are not associated with the company's official contact details.

The PissedConsumer team always maintains the accuracy of contact details and reverifies phone numbers and email addresses of the companies. We prioritize reverifying data reported by our users and data that shows warning signs. Besides, we quickly check phone numbers that seem disconnected, reassigned, or compromised. Our team also promptly updates and cross-checks data when verified company representatives report discrepancies in contact details. However, please note that we do not guarantee fixed intervals for revalidating every listing.

The primary sources for the contact information listed here are official company sources, such as their corporate website and verified social media profiles. The PissedConsumer team also uses direct data from the company or its authorized representatives when possible.

PissedConsumer does not publish unverified contact information. We mainly rely on official company websites and their verified social media pages. They are regarded as authoritative sources. Our team cross-checks every update and conducts thorough risk screening. Whenever possible, we use contact details that companies or their official representatives give us. If so, everything stays current. If customers or businesses report incorrect contact information, we start a validation process and cross-reference the details with trusted third-party sources.

Names, phone numbers, and email addresses listed on this page are provided for informational purposes and to help you contact the company. We check and believe this information is accurate, but because details can change, PissedConsumer.com does not guarantee notice any incorrect contact details, you can report them by filling out this form.

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